Our Insights
Our Blog.
The first pieces are being written.
Site-native writing is in preparation. In the meantime the Medium archive below covers a good deal of the same ground.
Our Founder’s Medium Blog.
The State of AI Economics in August 2026
Small and mid-market companies can't afford to sit on the sidelines while the landscape continues to change this rapidly.
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When Workslop Kills Productivity: The Human Cost of the AI Boom
The promise of a productivity revolution feels increasingly hollow when the tools mostly produce drafts that look credible and lack substance.
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The Rise of Shadow AI
Shadow AI is the proliferation among workers of AI tools that are not approved by IT standards. It is a problem that is much harder to solve than it seems.
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Companies, Use AI in Customer Service All You Want. Please Do Not Forget the Customer and Service.
As automation, AI, and technology take over more of customer service, companies need to remind themselves that the key is customer experience.
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The Looming Financial Advisor Shortage in the US
A McKinsey report on advisor shortages arriving alongside an Ameriprise earnings report on hiring successes prompted a closer look at the profession’s staffing problem.
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The Accelerating Agent: Why Trust, Not Just Tech, Will Define AI's Future
The buzz around AI agents is deafening, but the true catalyst for adoption will be something more fundamental than processing power or sophisticated algorithms.
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Generative AI will not save your lack of strategy in Personalization
Personalization is a promising application for generative AI, and enterprises still need to avoid the nail-meet-hammer approach that produces technically correct messages nobody wanted.
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Generative AI Can Help Overcome Decision Fatigue Induced by Search
Generative AI is coming for search in several different ways, and the opportunity to improve the retail shopper’s experience is a real one.
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So Much AI, So Little Data Literacy: Bridging the Gap in the Real World
Professionals early in their careers are increasingly keen to demonstrate that they can harness AI to generate business insight, which is not the same thing as being able to read the output.
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